Information for our Travel Advisors

The Point works with numerous travel agents and advisors all over the world and we are excited to work with you as well!  We believe in collaborating with our travel agents and advisors as partners to create the ideal stay for your clients. Our reservations team will work one-on-one with you on the reservation from start to finish to make sure we are fully prepared for your clients and have their favorite food, drinks, and activities ready for them when they arrive. Below, we have outlined this process as well as everything you should expect from your experience working with The Point.

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DSC05192
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Information for our Travel Advisors

The Point works with numerous travel agents and advisors all over the world and we are excited to work with you as well!  We believe in collaborating with our travel agents and advisors as partners to create the ideal stay for your clients. Our reservations team will work one-on-one with you on the reservation from start to finish to make sure we are fully prepared for your clients and have their favorite food, drinks, and activities ready for them when they arrive. Below, we have outlined this process as well as everything you should expect from your experience working with The Point.

The Point – Truly All Inclusive

  • Meal Services

    Our food and beverage service operates 24-hours a day, providing our guests with unlimited snacks in addition to the traditional breakfast, lunch, and dinner services, afternoon tea, and cocktail hour.  Guests are also welcome to enjoy our four open bars across the property at all times, or, request a made cocktail, wine, beer, or other beverage from our servers any time they would like.

    Activities and Amenities

    Your clients are always welcome to speak to our guest services team about activities including hiking, boating, croquet, tennis, archery, snowshoeing, ice fishing, cross country skiing, and much more.  As many of our activities enjoyed on-property can be quite weather dependent, we do not take advanced reservations for their use.

    Gratuity

    The Point Resort is a non-tipping property.  Additional gratuity is not necessary as it is included within the cost of stay.

    Additional Cost Items

    Third-party vendor activities such as massage therapy and guiding services (hiking, fly-fishing, etc.), purchases within our Gallery, or select rare wines from our exclusive ‘Proprietor’s List’ are not included with the cost of stay and are available at an additional cost.

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The Point, Saranac Lake, New York

Travel Agent Expectations

Reservation Confirmation

Our reservations department will guide you through everything we will need to ensure your clients have a visit that is as idyllic as we know it can be.

Concierge Information

Two weeks prior to your client’s arrival, our concierge will reach out to you to review intended travel information and dietary requirements or requests.  Additionally, we will discuss how your clients wish to enjoy their time visiting The Point.  Do they intend on utilizing our higher energy activities such as water skiing or do they anticipate a much more relaxing getaway?

Reservation/Concierge Contact Information

Our reservationists look forward to taking your call during the following office hours:

Sunday: 8:00am -  7:00pm
Monday: 8:00am -  7:00pm
Tuesday: 8:00am -  7:00pm
Wednesday: 8:00am -  7:00pm
Thursday: 8:00am -  7:00pm
Friday: 8:00am -  7:00pm
Saturday: 8:00am -  7:00pm
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Contact Information

Please reach out to us within our office hours at: (800) 255-3530 or via email at our Contact Us Form.

We look forward to speaking with you and making your client’s visit a truly memorable experience!

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